Freequently Asked Questions?

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Sand Pal products are designed and manufactured in Israel with the highest production standards and quality control.

We ship from our partnered warehouses located worldwide.

Safety is our top priority, sand pal products comply with the highest toy safety and chemical standards and are BPA and phthalates free.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

All inquiries can be forwarded to where our team would be sure to resolve any issue shortly.

We accept all major payment methods- Visa, Mastercard, Diners, JCB, Amex, Discover, PayPal, Google pay, Amazon pay Apple pay and Venmo. 

Emails are only for follow-up, we do not sell our customers information.

For most countries, you will not have to pay customs, but it depends where you are located and the order quantity/amount.