Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels and stickers.
RETURN PROCESS
To return an item, please email customer service at info@sandpal.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address given to you based on your location.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But with out Insured FREE shipping it usually arrives anywhere between 7 - 20 Days.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCEPTIONS/ QUESTIONS
For defective, damaged products or any more questions concerning our return policy please contact us at:
